Privacy Policy

Why do we collect personal information?

We collect personal information from patients and prospective patients in order to provide, assess and administer dental sleep services, including enquiries, consultations, telehealth services, treatment planning, provision of devices and ongoing care.

We are required by guidelines issued by the Australian Dental Association under the Health Practitioner Regulation National Law Act 2009 to collect information from our patients and maintain dental records that contribute to the safety and continuity of their dental care.

We also collect personal information about contractors, service providers, suppliers and job applicants in order to operate our business.

What personal information do we collect?

If you are a patient or prospective patient, we may collect personal information including your name, date of birth, contact details, health insurance details and relevant sensitive health information in order to assess your needs and provide dental sleep care.

We may also collect information you provide through online enquiries, questionnaires, eligibility or screening forms, consultation bookings, telehealth appointments, purchases and other communications with us.

If you are a contractor, service provider, supplier or job applicant, we may collect personal information such as your name, contact details and other information we require to do business with you, including professional qualifications, registrations and banking information.

How do we collect personal information?

If you are a patient or prospective patient, we will ordinarily collect your personal information, including sensitive health information, directly from you unless you provide us with authority to seek this information from other sources such as a family member or carer, or from another healthcare professional.

We may collect information when you contact us, use our website or online services, complete an online form, book or attend a consultation, communicate with us electronically, purchase a product or service, or otherwise interact with us.

If you are a contractor, service provider, supplier or job applicant, we will ordinarily collect personal information directly from you. In some circumstances we may conduct searches of publicly available information and/or conduct background checks. We will advise you if this is required.

Website and online services

When you visit our website or use our online services, we may collect information about you directly from you and, in some circumstances, automatically through the technologies used to operate our website and online services.

Information we may collect includes information that you provide when you:

• complete an online enquiry, questionnaire, assessment, screening or eligibility form;
• book or attend a consultation or telehealth appointment;
• purchase a product, impression kit or other service;
• subscribe to communications or educational material;
• communicate with us through our website, email, SMS, social media or other online channels; or
• interact with our online advertising.

We may also collect technical information about your use of our website, such as your IP address, browser and device type, pages viewed, referring website, approximate location and information about how you interact with our website.

We may use cookies, pixels and similar technologies to operate and improve our website, understand how visitors use our website, measure the effectiveness of our advertising and, where permitted, provide more relevant advertising to people who have visited or interacted with our website or online content.

We may use third-party service providers to assist us in providing our website and online services, including website hosting, online forms, appointment scheduling, telehealth, payment processing, email and SMS communications, analytics and advertising. These service providers may collect or process personal information on our behalf in connection with the services they provide to us.

Where information collected through our website relates to your health, symptoms, medical history, diagnosis or treatment, we will treat that information as sensitive health information and handle it in accordance with this privacy policy and applicable privacy laws.

We do not use information collected through our website to provide clinical advice or make treatment decisions without appropriate clinical review.

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some functions of our website.

Who do we disclose personal information to?

If you are a patient, we may disclose your personal information where reasonably necessary for your care or the administration of our services, including to other healthcare practitioners involved in your care, your health insurer, laboratories or device-related service providers, and other persons you authorise us to contact.

We may also disclose personal information to service providers that support our operations, including providers of website hosting, online forms, appointment scheduling, telehealth, payment processing, customer relationship management, email and SMS communications, cloud storage, information technology, analytics and advertising services.

If you are a contractor, service provider, supplier or job applicant, we may disclose your personal information where this is required to give effect to an element of our business relationship with you, including for reference and background checks.

We will not otherwise disclose your personal information, whether you are a patient or otherwise, to third parties unless you have authorised us to do so or we are permitted or required to do so by law.

How can you access or seek correction of the personal information we hold about you?

If you wish to know what personal information we hold about you, or request a correction to the information we hold about you, please contact us using the contact details set out below.

In order for us to respond to your request, you will need to provide us with your full name and address, and a description of the information you wish to access, and/or specify the manner in which the information we hold is inaccurate, out of date, irrelevant, incomplete or misleading and how it should be amended.

How will we deal with complaints about how we handle your personal information?

Please contact us using the contact details set out below if you are not happy with how we have handled your personal information and you are concerned that we have breached an obligation under the Australian Privacy Principles or this privacy policy.

We will consider your complaint and determine whether it requires further investigation. We will notify you of the outcome of this determination and/or any subsequent internal investigation.

If you are not satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

Contact details

Dr Chris Hart

iHeart Sleep Research Pty Ltd

Phone (07) 5523 1666

chris@iheartsleep.com